CAREERS
Job Openings
Exp 1-2 year (fresher can also apply)
Roles and Responsibilities
Our customer service and tech support is vital to the happiness and longevity of our members. And do everything we can to resolve our members questions and issues.
- Customer support specialists monitor and respond to any new messages in the help center and answer incoming/outbound support calls.
- We do our best to resolve the message in a professional, patient, and courteous manner.
- We help our customers by phone, chat, email.
- Friendly, patient, and always willing to help and go above and beyond to ensure customer happiness.
- Willing to adapt and change as the company grows and the role changes.
Must be very good in English, Hindi & any regional language with previous experience in Tele Sales freshers can also apply.
Delhi
Department Engineering
Job posted on December 30, 2022
Employee Type permanent
Experience range 3-5 Years
Duties and Responsibilities :
We are looking for a Manager who can internalize & understand the vision of 3130Rentman and objectives towards Owners and their tenants. At 3130Rentman, you will be working with a team of incredible engineers, receive mentorship from leadership and of course build simple but impactful products that will be used by millions of users. If you want to be part of the next big thing, then this is the job for you!
- Be able to think independently and own your area of the product holistically. We believe in full stack product managers who can run a piece of a product entirely.
- Ensuring we build for the right customer and yet again, questioning who the right customer for us is.
- Focus on solving problems by doing things that are right for the user.
- Be able to re-iterate as many times as required and drive decisions based on data and analytics.
- Perform primary market research, user research, competitive research and establish yourself and the company as a thought leader in the SaaS space.
Skills Required:
- Clearly communicate product plans, enhancements, new features and launch mini-products.
- Be able to think through a feature from start to finish keeping in mind the impact on features, technology and ultimately the business.
- Perform well under uncertainty and work with unclear communication channels intra and inter team considering that ours is an organization that’s swiftly evolving.
TRIVANDRUM
Department Engineering
Job posted on December 30, 2022
Employee Type permanent
Experience range 2-5 years
We’re looking for a motivated, self-starter who is comfortable wearing multiple hats and thrives in a dynamic environment. The ideal candidate will have exceptional Technical Support skills, solid technical experience, and proven experience successfully growing a distributed support team at an enterprise SaaS organization. You must be nimble, highly-collaborative, and able to think on your feet. This is a great opportunity to join a rapidly accelerating organization.
- Manage and grow a team of Technical Support Engineers
- Establish Technical support best practices and implement support processes to drive consistency across the team and enhance customer satisfaction.
- Manage the activities of the team through ongoing oversight of the support queue to ensure that tickets are followed up on, kept up to date, and properly closed to ensure adherence.
- Assist the team with issue resolution and act as a point of escalation when needed.
- Identify recurring issues, perform root cause analysis, and provide suggestions to Engineering, Product, and Customer Education teams to drive a decrease in support tickets.
- Maintain regularly scheduled team meetings.
- Provide coaching and development feedback to team members.
- Screen, interview and hire Technical Support Engineers.
- Ensure a smooth onboarding process for new hires.
Business Development Manager
Department- sales
Employee Type permanent
Experience range 2-5 years
We're looking for an experienced SaaS outbound business development manager that can hire, train, and manage an outbound BDR/SDR team.Your SDR team will be responsible for finding new leads, calling and emailing leads, and scheduling demos for our Account Executives.
Duties and Responsibilities :
People that do best in this role have these personality traits and work habits:
- Sociable, personable, friendly, patient, and always willing to help and go above and beyond to ensure customer happiness.
- Highly organized and focused.
- Coachable and trainable, open to learning and listening from your peers and those around you.
- Putting the company's best interests first before your own.
- Willing to adapt and change as the company grows and the role changes.
Skills Required:
- Experience working in SaaS sales as a BDR/SDR or outbound business development manager.
- More than 2 years of experience doing outbound cold calling, prospecting, hunting, and outbound emailing to leads.
- Expert in developing scripts and outbound playbooks.
- Expert in ABM (Account Based Marketing).
